Terms and Conditions
Last updated: 23 March 2026
1. Acceptance of Terms
By accessing or using the Stackcess platform and services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms apply to all users of the Service, including brand workspace members and invited partner users. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. Description of Service
Stackcess is a software-as-a-service platform built for the sports supplement industry. It provides tools for product information management (PIM), digital asset management (DAM), partner content sharing, market and locale configuration, regulatory document storage, AI-assisted translation, and Partner Update delivery.
The platform operates on a workspace model. Each subscribing organisation ("Workspace Owner") gets a dedicated workspace. Workspace Owners can invite internal team members and external partner organisations. Partners do not need their own paid Stackcess subscription to receive and view content shared with them. The number of partner invites available to a Workspace Owner is determined by their plan.
3. User Types and Workspace Access
The Service has two primary user types:
- Workspace Members - employees or contractors of a subscribing organisation. Covered by the organisation's paid plan. Each plan has a team size limit; the Workspace Owner is responsible for managing member access within their plan limits.
- Invited Partner Users - members of partner organisations invited to receive shared content. Partners do not require a paid plan to view content shared with them. However, the number of partner invites a Workspace Owner can issue is governed by their plan limit - not per-user billing. Partner users may only access content explicitly shared with their organisation; they cannot access the sharing brand's full workspace or any unshared content.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised access.
4. Content Ownership and Licence
You retain full ownership of all content you upload to the Service, including product data, digital assets, regulatory documents, and any other materials ("Your Content").
By uploading content, you grant Stackcess a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely as necessary to provide the Service to you and your designated partners. We do not use Your Content for any other purpose, including training AI models.
You are responsible for ensuring you have the rights to upload and share any content submitted to the platform, including product images, regulatory documents, and third-party materials.
5. Partner Sharing and Content Delivery
The Service enables Workspace Owners to share product content, digital assets, and documents with invited partner organisations through controlled Share Sets and scoped access grants.
You control exactly what is shared with each partner, including which products, assets, markets, and locales are visible. Partners receive access only to what you explicitly grant. Revoking a grant removes partner access to that content.
When you share a Partner Update or Kit, Stackcess records basic analytics - including when the update was viewed and by which partner workspace. Both the sharing brand and the receiving partner may see this analytics data within their respective workspaces.
6. Regulatory Documents
Stackcess supports storage and delivery of regulatory documents including Certificates of Analysis (COAs), approved product labels, GMP certifications, and similar compliance materials.
Stackcess provides a system for storing and sharing these documents but makes no representation or warranty as to their accuracy, completeness, or regulatory compliance. You are solely responsible for ensuring that regulatory documents stored and shared through the platform are accurate, current, and compliant with applicable laws and regulations in each relevant market.
7. AI Translation
The Service includes AI-assisted translation of product content into supported languages. When you use translation features, relevant content may be transmitted to third-party AI translation providers to generate translated output.
AI-generated translations are provided as a starting point. You are responsible for reviewing translated content for accuracy before distributing it to partners or publishing it in any market. Stackcess makes no warranty that AI translations are accurate, complete, or appropriate for regulatory or commercial use in any jurisdiction.
8. Subscription, Plans, and Billing
Paid plans are charged on a flat monthly basis per workspace. You are not charged per seat - team size is governed by the plan limit, not per-user billing. All fees are charged in advance and are non-refundable except where required by applicable law.
Plan limits cover active SKUs, storage, monthly delivery bandwidth, internal users, external partner invites, and translation volume. When a limit is reached, the platform will prompt you to upgrade. We do not automatically delete data when limits are reached - you will be notified and can choose to upgrade.
We reserve the right to modify pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
9. Downgrade, Cancellation, and Data
If you downgrade to a lower plan or the free plan, your workspace and all its data remains intact. You will not be able to add new items beyond the lower plan's limits until you upgrade again, but existing data is never automatically deleted due to a plan change.
If you cancel your account entirely, you may request a data export before closure. Following account deletion, we will retain your data for 30 days before permanent deletion, except where a longer retention period is required by law.
10. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe the intellectual property rights of others
- Upload or share false, misleading, or fraudulent regulatory documents
- Share content with partners in excess of any agreed access grant
- Attempt to gain unauthorised access to other workspaces or accounts
- Reverse engineer, scrape, or systematically extract data from the platform
- Resell or sublicense access to the Service without our written consent
11. Intellectual Property
The Stackcess platform, its design, features, and underlying technology are the exclusive property of Stackcess and its licensors, protected by copyright, trademark, and other applicable laws. You may not copy, modify, distribute, or create derivative works from any part of the platform without our express written consent.
12. Service Availability
We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, security updates, or other operational reasons. We are not liable for any loss arising from planned or unplanned service interruptions.
13. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, that regulatory document storage meets any specific compliance requirement, or that AI-generated translations are accurate or suitable for any particular purpose.
14. Limitation of Liability
To the maximum extent permitted by law, Stackcess shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or regulatory penalties arising from inaccurate or outdated content shared with partners or published in any market.
15. Termination
We may suspend or terminate your account for material breach of these Terms, with or without notice depending on severity. You may cancel your account at any time through workspace settings. Upon termination, access to the Service will cease; data export and deletion procedures are as described in section 9.
16. Changes to Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or in-app notification. Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of New Zealand, without regard to conflict of law provisions. Any disputes arising under these Terms will be subject to the non-exclusive jurisdiction of the New Zealand courts. "Non-exclusive" means that if you are located in another jurisdiction, you may also have the right to bring proceedings in your local courts under applicable consumer or business protection laws.
18. Contact
Questions about these Terms: hello@stackcess.com
Terms and Conditions
Last updated: 23 March 2026
1. Acceptance of Terms
By accessing or using the Stackcess platform and services ("Service"), you agree to be bound by these Terms and Conditions ("Terms"). These Terms apply to all users of the Service, including brand workspace members and invited partner users. If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.
2. Description of Service
Stackcess is a software-as-a-service platform built for the sports supplement industry. It provides tools for product information management (PIM), digital asset management (DAM), partner content sharing, market and locale configuration, regulatory document storage, AI-assisted translation, and Partner Update delivery.
The platform operates on a workspace model. Each subscribing organisation ("Workspace Owner") gets a dedicated workspace. Workspace Owners can invite internal team members and external partner organisations. Partners do not need their own paid Stackcess subscription to receive and view content shared with them. The number of partner invites available to a Workspace Owner is determined by their plan.
3. User Types and Workspace Access
The Service has two primary user types:
- Workspace Members - employees or contractors of a subscribing organisation. Covered by the organisation's paid plan. Each plan has a team size limit; the Workspace Owner is responsible for managing member access within their plan limits.
- Invited Partner Users - members of partner organisations invited to receive shared content. Partners do not require a paid plan to view content shared with them. However, the number of partner invites a Workspace Owner can issue is governed by their plan limit - not per-user billing. Partner users may only access content explicitly shared with their organisation; they cannot access the sharing brand's full workspace or any unshared content.
You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account. Notify us immediately of any unauthorised access.
4. Content Ownership and Licence
You retain full ownership of all content you upload to the Service, including product data, digital assets, regulatory documents, and any other materials ("Your Content").
By uploading content, you grant Stackcess a limited, non-exclusive, royalty-free licence to store, process, and transmit Your Content solely as necessary to provide the Service to you and your designated partners. We do not use Your Content for any other purpose, including training AI models.
You are responsible for ensuring you have the rights to upload and share any content submitted to the platform, including product images, regulatory documents, and third-party materials.
5. Partner Sharing and Content Delivery
The Service enables Workspace Owners to share product content, digital assets, and documents with invited partner organisations through controlled Share Sets and scoped access grants.
You control exactly what is shared with each partner, including which products, assets, markets, and locales are visible. Partners receive access only to what you explicitly grant. Revoking a grant removes partner access to that content.
When you share a Partner Update or Kit, Stackcess records basic analytics - including when the update was viewed and by which partner workspace. Both the sharing brand and the receiving partner may see this analytics data within their respective workspaces.
6. Regulatory Documents
Stackcess supports storage and delivery of regulatory documents including Certificates of Analysis (COAs), approved product labels, GMP certifications, and similar compliance materials.
Stackcess provides a system for storing and sharing these documents but makes no representation or warranty as to their accuracy, completeness, or regulatory compliance. You are solely responsible for ensuring that regulatory documents stored and shared through the platform are accurate, current, and compliant with applicable laws and regulations in each relevant market.
7. AI Translation
The Service includes AI-assisted translation of product content into supported languages. When you use translation features, relevant content may be transmitted to third-party AI translation providers to generate translated output.
AI-generated translations are provided as a starting point. You are responsible for reviewing translated content for accuracy before distributing it to partners or publishing it in any market. Stackcess makes no warranty that AI translations are accurate, complete, or appropriate for regulatory or commercial use in any jurisdiction.
8. Subscription, Plans, and Billing
Paid plans are charged on a flat monthly basis per workspace. You are not charged per seat - team size is governed by the plan limit, not per-user billing. All fees are charged in advance and are non-refundable except where required by applicable law.
Plan limits cover active SKUs, storage, monthly delivery bandwidth, internal users, external partner invites, and translation volume. When a limit is reached, the platform will prompt you to upgrade. We do not automatically delete data when limits are reached - you will be notified and can choose to upgrade.
We reserve the right to modify pricing with at least 30 days' notice. Continued use of the Service after a price change constitutes acceptance of the new pricing.
9. Downgrade, Cancellation, and Data
If you downgrade to a lower plan or the free plan, your workspace and all its data remains intact. You will not be able to add new items beyond the lower plan's limits until you upgrade again, but existing data is never automatically deleted due to a plan change.
If you cancel your account entirely, you may request a data export before closure. Following account deletion, we will retain your data for 30 days before permanent deletion, except where a longer retention period is required by law.
10. Acceptable Use
You agree not to use the Service to:
- Violate any applicable laws or regulations
- Infringe the intellectual property rights of others
- Upload or share false, misleading, or fraudulent regulatory documents
- Share content with partners in excess of any agreed access grant
- Attempt to gain unauthorised access to other workspaces or accounts
- Reverse engineer, scrape, or systematically extract data from the platform
- Resell or sublicense access to the Service without our written consent
11. Intellectual Property
The Stackcess platform, its design, features, and underlying technology are the exclusive property of Stackcess and its licensors, protected by copyright, trademark, and other applicable laws. You may not copy, modify, distribute, or create derivative works from any part of the platform without our express written consent.
12. Service Availability
We aim to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, security updates, or other operational reasons. We are not liable for any loss arising from planned or unplanned service interruptions.
13. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the Service will be error-free, that regulatory document storage meets any specific compliance requirement, or that AI-generated translations are accurate or suitable for any particular purpose.
14. Limitation of Liability
To the maximum extent permitted by law, Stackcess shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to loss of data, loss of revenue, or regulatory penalties arising from inaccurate or outdated content shared with partners or published in any market.
15. Termination
We may suspend or terminate your account for material breach of these Terms, with or without notice depending on severity. You may cancel your account at any time through workspace settings. Upon termination, access to the Service will cease; data export and deletion procedures are as described in section 9.
16. Changes to Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days' notice by email or in-app notification. Continued use of the Service after the effective date of any changes constitutes acceptance of the revised Terms.
17. Governing Law
These Terms are governed by the laws of New Zealand, without regard to conflict of law provisions. Any disputes arising under these Terms will be subject to the non-exclusive jurisdiction of the New Zealand courts. "Non-exclusive" means that if you are located in another jurisdiction, you may also have the right to bring proceedings in your local courts under applicable consumer or business protection laws.
18. Contact
Questions about these Terms: hello@stackcess.com